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Terms and Conditions

Terms and Conditions

The use and access of pages of UPVC Spares & repairs Internet Website (“website”) is subject to the terms and conditions set out below.

Where the terms “we”, “us” and “our' are used, they refer to UPVC spares.

Where the term 'you' is used, this refers to you as the customer purchasing products and/or services (“goods and/or services”) from UPVC Spares.

This website shall be accessed and used by you at your own risk. While we will use reasonable endeavours to verify the accuracy of any information, we place on the website, we make no warranties, whether express or implied, in relation to its accuracy, including making no warranties for information, content and materials being error free at all times, or at any time.

We reserve the right to change, correct or update information on the website, at any time, without notice.

Personal Information

When you purchase goods and/or services from us you will be required to submit certain information such as your contact and credit card details. Your personal information will be stored on computers and other [ ] at our third party hosting company and at our facilitiy. The hosting servers are designed to be physically secure. All personal information submitted is encoded using 128-bit SSL encryption before being sent over the Internet.

We will use this data to fulfil our agreement with you.
We do not sell your personal information to others.

Access rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information we hold about you, please write to us at UPVC Spares and Repairs, 81 Stockport Road, Denton, Manchester, M34 6DD, enclosing your address and a cheque in the sum of £10.00 made payable to “UPVC Spares & repairs”.

Validity of electronic communication

By visiting the website or sending e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail or by telephone. You hereby agree that all communications we provide to you electronically are sufficient to satisfy any legal requirement that such communications be in writing.

Shopping Online

Product Availability / Information

Items shown on this website may not always be in stock. If any of your chosen items are not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such date is an estimate only and may be subject to change without notice.

Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again.

If any items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will endeavour to contact you at the e-mail address you provided when placing your order. If we are uanble to contact you or receive no response to our e-mail, we will continue to process the remaining items on your order. All items are subject to availability.

If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.


Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur. As a result, we are unable to guarantee that the product images you see on our site are an accurate representation of the actual items for sale.

Pricing Policy

Whilst we make every effort to ensure that pricing displayed is accurate and up to date, we offer no guarantee that the pricing displayed is accurate. Furthermore, we reserve the right to change the pricing at any time.

There is a minimum order level in place of £9.95 including delivery.

Acceptance of orders

When you place an order, either by telephone or in writing, we will treat it as an offer to purchase.

Shortly after you have placed an order with us, an e-mail will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from us.

Order acceptance and the completion of the contract between you and us will take place when your order is dispatched,


You may pay by any major credit card or debit card, or by cheque (made payable to “UPVC spares &repairs”). Please do not send cash in the post. If you choose to pay by credit/debit card, we will only charge your card upon despatch of the goods. If you choose to pay by cheque, your cheque will not be cashed more than seven working days prior to despatch of goods.

When you enter your credit or debit card details, you agree for the invoice sum to be debited from your card. By submitting an order through our website, you represent and warrant that the payment and delivery details provided on your order are valid and correct, and that when your order is accepted and processed, payment will be made in full.


Our website only allows shipment within the UK.


Delivery charges will be automatically calculated when you purchase online with us.
Delivery Charges are calculated, based on weight and item value.
Please allow 7 days for delivery. We shall not be liable to you for late or short delivery of the goods/services.
If you require any additional information please telephone us on the number below.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Cancellations and Returns Policy
If an order is cancelled either wholly or partially, prior to the goods leaving our shop, you are guaranteed a full refund. Only faulty goods may be returned and refunded and the goods must be returned in the undamaged packaging and in the condition they were in at the point of despatch.

Please send an e-mail to or telephone 0161 3362466 to state your desire to return the goods.
We are unable to reinburse the cost of the postage and packaging.
If you have any further queries about our returns policy, please contact us on 0161 3362466 or e-mail us at

Returns Address:

UPVC Spares & Repairs
81 Stockport Road,
M34 6DD

No Warranties

Product descriptions and specifications are subject to change. We periodically add to/ update the information on this website without notice. We cannot accept any liability for any loss or damage arising directly or indirectly from or in any way connected with our website or the offer, sale, delivery or non-delivery of our products.
This web site or the server(s) that makes it available are free of viruses or other harmful components.

Use Licence

We grant you a limited licence to access and make personal use of the website and not to download or modify it or any portion thereof. We reserve the right to terminate your licence to use the website at any time and for any reason.

English law governs sales on this website. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

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